Frequently Asked Questions
Your cannabis delivery questions answered
Your cannabis questions are important to us. Information about business hours, the delivery process, cannabis brands, and anything else one person might ask another about cannabis on getHYHR.com is right here. Don’t fret if you don’t see the answer to your question. Just give us a call and one of our menu experts will be happy to assist you.
What are your hours of operation?
Is there a delivery minimum?The delivery minimum for all areas is only $50 after all promotions have been applied.
Should I use GETHYHR?YES! GETHYHR offers easy access to high quality cannabis products without the hassle of looking for parking or waiting in line! Order online within a few clicks! You can also chat, call, text, or email us to place your order with one of our knowledgeable Menu Experts! Though GETHYHR, you can have your friendly neighborhood Ambassador come right to your door! Or better yet, YOU can be a friendly neighborhood Ambassador!
When will I get my order?GETHYHR is committed to sending your delivery as quickly as possible! You will receive a text notification to the phone number provided when you are next in the drivers queue, with a tracking link to the drivers location and an exact ETA!
Express: For Express deliveries you will hear from a driver in 90 minutes or less.
Scheduled: For Scheduled deliveries we offer 2 hour time blocks up to 48 hours in advance.
Can I ask for discretion upon delivery?YES! GETHYHR chooses to be as discreet as possible while following all required safety standards. After you receive your text that the driver is on the way, you will also receive a second text notifying you when they are 2-3 minutes out. Please utilize the messages section upon checkout if you have any further instructions you’d like to include!
Can I talk to a live person?YES! Our Menu Experts can be reached by call at 925-420-4215. They will be happy to answer any questions you may have!
Is tax included on my order?Taxes are included at checkout which makes for a much easier ordering process. All products require state and local taxes. You will not be surprised by any additional costs or taxes upon arrival of your delivery!
I am visiting from out of state. Can I get a delivery?YES! Any individual with a valid, government-issued photo ID proving they are 21 or older may order. We also require new users to submit a Berbix verification which involves taking a real-time selfie to confirm that the person on the card is the person ordering.
Can I return a defective or ineffective product?YES! Please [contact us] We will be happy to assist you! Whether it be a vape cart that just isn’t hitting, or a cannabis product that isn’t working for you, please let us know. GETHYHR will always make sure you are happy with your purchase.
Can somebody else get my delivery for me?YES! Just have them on GETHYHR.com. Once they’re a user, they’ll be able to receive orders for you!
Can I pay by card?YES! We take card payments for a $3 USD fee. For contactless payment select "Pay Online" when you check out through our website.
Do you have contactless payment options?YES! For a contactless payment select "Pay Online" when you check out through our website. Save time receiving your delivery with this pre-paid option! All information is encrypted so no human has access to your personal information.
HYHR AMBASSADOR PROGRAM 101
What is the HYHR Ambassador Program?Our exclusive cannabis Ambassador Program allows you to share your favorite cannabis products and earn unlimited rewards from your referrals. As an Ambassador, you can help people find the relief they need all while earning rewards. Our platform allows everyone equal opportunity and access to participate in the cannabis industry!
How does it work?It’s easy! Many people are already getting rewards for recommending cannabis products to their friends, family, and people in their personal networks.
Here’s what you have to do: you already have an Ambassador code when you register as a new customer... Just share your Ambassador code with your network and start earning product rewards on all their future purchases! It gets even better! Simply send them your Ambassador code to use at checkout and they will receive a minimum of $10/off of each of their first 3 orders!
- Register for an account
- Reach out to your network
- Share your favorite products & unique referral code
- Earn credit, in the form of Hyhr Bucks, for every purchase your referral makes
Share your Ambassador code with new customers and start earning on all their future purchases!
Need more info? Read our step-by-step guide here.
Is there a cost to the HYHR Ambassador program?No, there is no cost to join our Ambassador Program! The HYHR Ambassador program is currently free to join, but limited to the first 500 people who sign up.
What are the benefits?HYHR Ambassadors are able to earn unlimited free product rewards through the purchases of people with their networks.
As an Ambassador you get access to Hyhr benefits such as:
- “Hyhr Bucks” from each purchase your referrals make (if a referral makes an order of $100 you get $8 in Hyhr Bucks credited to your account).
- Recurring “Hyhr Bucks” that you can use immediately as credit towards free products. There’s no limit to how much you can earn.
- Be first in line for exclusive Ambassador-only deals and product promotions.
- $10 off each of their first 3 orders and free delivery ($42 total value).
- An engaged Ambassador (YOU!) to recommend the best products for their needs.
- The opportunity to become an Ambassador themselves and earn on their own referrals.
- This applies to every customer you bring to gethyhr.com, which means the more they buy, the more you earn.
Also, we partner with top brands to offer trusted, quality products that make a real impact on the lives of our customers. Our brand partners and product offerings are always expanding, which means the HYHR Ambassador Program will be first in line as new products hit the market.
How can I get started?Joining the HYHR Ambassador program is super simple. All new accounts have the HYHR Ambassador program already built in! Just create a new account and review/agree to the HYHR Ambassador Agreement and you are all set! Visit the ambassador page to access your unique Ambassador code and start sharing it with friends, family, or people in your personal network.
For more information and a step-by-step guide read this article.
Do I have to be an Ambassador?NO, but trust us—you’ll want to! Our Ambassador Program is completely optional. While all customer accounts have the Ambassador code function, it is entirely up to you on whether you want to use it. If you don’t use the code, then you will not be part of the Ambassador program.
But it’s free to join and participate, your friends save on their first 3 purchases, and you gain rewards on their purchases when they use your ambassador code. You can then spend your Hyhr Bucks to get free cannabis products! So, what are you waiting for?
Do you take medical cards?YES! GETHYHR accepts Medical Cards so that you can increase your legal purchase limit from 1oz to 8oz of flower and many more edibles and concentrates.
I am a vendor and I want to get my product on your menu. Who can I talk to?All new vendor inquiries must go through our website-- Chat, or Email is preferred. If a buyer is interested in a meeting, they will reach out to you.